Shipping policy

Shipping Policy

Last Updated: August 2026

Store Operator Information

Owner Name: krystalyn ellerbe

Email: glands-tailors.6f@icloud.com

Phone: 2156661866

Address: 250 Plaza Blvd APT K12, Morrisville, PA 19067, United States

This Shipping Policy applies exclusively to all premium tea sets, ceramic teapots, tea cups, glass drinkware, tableware cups, and decorative drinking utensils purchased from this Shopify store. All our products are classified as high-value fragile goods that require professional cushioning packaging and careful logistics handling. This policy standardizes order processing, fragile item protection standards, shipping fees, delivery timelines, tracking services, domestic & international shipping rules, damage claim terms, and merchant liability. By completing checkout and placing an order, customers fully read, understand, and agree to all shipping terms, which cooperate with our Returns & Refunds Policy and Legal Notice to govern all store transactions.

1. Order Processing & Professional Fragile Packaging

All tea set and cup orders will be inspected, quality checked, professionally packaged, and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday to Friday, excluding U.S. federal holidays and weekends. Orders placed on holidays or weekends will be processed on the next available working day.

In accordance with industry-standard fragile shipping specifications, every ceramic and glass tea set piece is individually wrapped with thick shockproof bubble wrap, filled with anti-collision foam padding, and packed in reinforced double-layer corrugated cartons to eliminate internal movement during transit. All packages are clearly labeled with “FRAGILE / HANDLE WITH CARE” to remind carriers of careful handling. During peak sales seasons and promotional events, processing time may be slightly extended to ensure strict packaging quality and minimize breakage risks.

2. Shipping Methods & Estimated Delivery Time

We provide reliable tracked domestic shipping across the United States and compliant international shipping services for premium tea sets and drinkware to most global regions. All delivery times displayed at checkout areestimated values only and not guaranteed delivery dates. Delays may occur due to carrier congestion, extreme weather, logistics suspension, customs inspection, and other objective factors beyond our control.

US Domestic Shipping: 3–7 business days after processing completion
International Shipping: 7–21 business days after processing completion

3. Shipping Fees & Fragile Handling Surcharge

Shipping fees and fragile item handling surcharges are automatically calculated at checkout based on product weight, packaging volume, order quantity, and shipping destination. All costs are fully disclosed before payment confirmation with no hidden fees. Bulk tea set combinations and oversized gift sets may incur additional bulky package fees, which are clearly displayed on the checkout page.

We may launch limited-time free shipping promotions with minimum order value thresholds. All promotional rules, eligibility conditions, and valid periods are subject to adjustment without prior notice. Standard shipping rates and fragile handling fees will apply automatically once promotions expire or order conditions are not met.

Original shipping fees and fragile handling fees are non-refundable for customer-initiated returns, voluntary cancellations, or post-purchase address modifications. Shipping fee refunds are only applicable for merchant fulfillment errors, including wrong item shipment, missing accessories, or incorrect product styles.

4. Order Tracking Service

Once your tea set order is fully packaged and dispatched to the official logistics carrier, you will receive an automatic confirmation email containing a unique tracking number and official tracking link. Carrier system data synchronization may cause tracking information to remain unupdated for up to 24 hours after dispatch.

If you do not receive the tracking email within 3 business days after payment approval, please contact our customer support team promptly for follow-up assistance.

5. International Shipping, Duties & Taxes

International orders for tea sets and drinkware may be subject to destination country import duties, customs clearance fees, commodity taxes, and safety inspection charges. Fragile tableware products may face stricter customs screening. All additional fees are not included in the order total and shipping cost paid to our store.

Customers bear full responsibility for all customs fees, import taxes, and related administrative charges. We have no authority to interfere with local inspection standards, tax regulations, detention cycles, or package release decisions.

We are not liable for packages detained, rejected, confiscated, returned, or abandoned by foreign customs authorities due to local import regulations. No refunds or compensation will be provided for resulting losses and additional fees.

6. Damaged, Lost & Stolen Package Policy

Risk of package loss, theft, or transit damage transfers to the customer once the package is officially handed over to the authorized logistics carrier. We strictly implement standardized fragile packaging to minimize breakage risks, and recommend all customers use fully trackable shipping services for tea set orders.

Delivered But Unreceived Packages: If the carrier tracking status shows “Delivered” but the customer has not received the package, please verify with neighbors, community property management, or local post office first. We can assist in initiating carrier investigation applications but will not issue refunds or reshipment for orders confirmed as delivered by official carrier systems.

Transit Damage Claims: If tea sets or cups arrive chipped, cracked, broken, scratched, or damaged during transit, customers must submit a formal damage claim with clear photos/videos of damaged items and complete original packaging within 7 calendar days after delivery. Valid verified claims will be resolved via full refund, partial refund, or free product replacement at our discretion. Claims submitted beyond the 7-day validity period will not be accepted.

7. Shipping Address Responsibility

Customers are solely responsible for submitting accurate, complete, and deliverable shipping addresses during checkout. We ship strictly in accordance with the final order address information. Any address modification after shipment dispatch will incur additional logistics fees, which are fully borne by the customer.

Packages returned to sender due to incorrect addresses, incomplete information, undeliverable locations, or customer refusal to accept delivery will generate return and reshipping fees. All such fees are the customer’s responsibility. Returned fragile tea sets cannot be resold due to packaging damage and transit risks, and no free reshipping service will be provided.

8. Policy Updates & Revisions

We reserve the right to update, modify, or revise this Premium Tea Set & Drinkware Shipping Policy at any time without prior notice to comply with U.S. domestic logistics standards and international fragile commodity import regulations. All revised terms take immediate legal effect upon official website publication. Continued store browsing and order placement after policy updates constitutes full acceptance of the revised shipping terms.

9. Official Contact Information

For all shipping-related inquiries, including delivery progress checks, tracking exceptions, shipping fee consultation, damaged item dispute resolution, and policy clarification, please contact our official support team: